SHIPPING
SHIPPING FAQ
How long does it take to ship?
Please see the shipping transit estimate information table below. All orders are packed and shipped from Norrköping, Sweden from Monday to Friday (Couriers do not pick up packages on weekends).
All orders are packed by our third-party logistics partner called "Almroths" in Norrköping, Sweden. Their daily cut-off time is 11:45 am CET - website orders placed before this time are usually packed the same day. However, the warehouse's contractual obligation is to pack all orders within 2 business days (Mon-Fri).
Couriers such as UPS, Budbee, DHL etc. usually pick up packages from the Norrköping warehouse once per day after lunch time by truck (Mondays-Fridays). The couriers then take the packages to the closest sorting terminal where they get scanned.
Here is the full process
- Order made by customer
- Order packed by our 3PL during weekdays (first in first out)
- Packages sorted per transporter inside the warehouse
- Transport company picks up the packages (they come once per day)
- Transport company takes your package to the closet terminal where it is first scanned
- Package is in transit
- Package is delivered
Budbee Deliveries (Sweden, Netherlands, Belgium, Finland and Denmark)
Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup and home delivery. We recommend downloading their free app for the smoothest experience to track your order.
Budbee Box locations
Budbee App Download (Apple)
Budbee App Download (Google Play
Budbee works through your SMS telephone number, and it has to be a valid number for the country you are ordering to. For example, if you are in Sweden, you need a valid Swedish number beginning with +467...
If you have ordered via Budbee before, the notifications about delivery will be sent via the free Budbee App. If you have never ordered via Budbee before, then you will receive an SMS with the tracking link.
Please note: if your SMS number is incorrect or invalid (not a phone number from the following countries (SE +46, FI +358, BE +32, DK +45, NL +31) then you will not receive any notifications on your delivery and the order will be returned back to us.
Norwegian orders
We ship to Norway using Bring/Postens Pick Up Point Service.
Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when receiving their items. Please contact us via our contact page if any issues arise and we will solve them together. For orders below 3000 NOK there should be no import duty charged by Norwegian customs.
Non-EU orders (Excluding Norway, UK Australia and US)
No customs or admin fees to NO, UK, US (below 800 USD) or AU (below 900 AUD).
Since we ship our packages from within the EU please be prepared to pay your country’s VAT, custom duty tolls and sometimes additional fees when your purchase from Ninepine outside of the EU. Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.
For example, Swiss customers will have to pay to clear their items before receiving them. Couriers often charge an admin fee for importing the goods on your behalf. For example in Switzerland, UPS charges end consumers 21 CHF + 3% of the value of the parcel.
As a small business, we are looking at ways to make it smoother for non-EU customers to purchase from us but this often requires local company registration and lots of legal fees - we are working on it and prioritising countries based on demand.
Australian orders
Orders to Australia that are below AUD 1000 are exempt from GST, import duty and admin fees. Please contact us if there are any issues.
Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.
UK orders
We ship to the UK using UPS Home Delivery. Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.
US orders
Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees.
Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.
PO boxes, packing stations and military bases
Due to our current contracts with couriers, we cannot deliver to PO boxes, packing stations and Military base addresses. E.g. majority of couriers such a DHL/UPS cannot deliver to PO boxes.
Uncollected or returned orders due to incorrect/incomplete address
We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses.
If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team can help get this resolved.
Consider the transit times below as an estimate (this is what the transporter companies provide us as a guideline).
We are not a transport company ourselves and the best thing we can do is get your order packed and ready to be picked up asap so the shipper can do their job - Transporters usually pick up from our warehouse once a day usually around lunchtime during weekdays (they do not pick up goods on weekends).
We are not responsible for any delays caused by security checks, customs, absence at the delivery address, misinformation about the delivery address or any other situation that is beyond our or our carrier's control.
|
Country |
Transporter |
How long does it take? |
| Sweden |
Budbee Box Budbee Home delivery DB Schenker service point PostNord MyPack Collect |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 1-2 business days (from day after pick up) |
| Finland |
Budbee Box Budbee Home delivery Bring/Posti (Pick up point) |
2-3 business days (from day after pick up) 2-3 business days (from day after pick up) 2-4 business days (from day after pick up) |
| The Netherlands |
Budbee Box DHL Home Delivery UPS Access Point UPS Home delivery |
2-3 business days (from day after pick up) 3-5 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Germany |
UPS Access Point UPS Home delivery DHL Parcel Connect (Home or pickup) |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Denmark |
Budbee Box Budbee Home delivery Bring Pick Up Point |
1-3 business days (from day after pick up) 1-3 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Norway |
Bring/Posten Pick Up (VOEC) |
3-4 business days (from day after pick up) |
| France |
UPS Access Point UPS Home delivery DHL Service Point (Parcel Connect) |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Austria |
DHL Home Delivery (Parcel Connect) |
2-4 business days (from day after pick up) |
| Belgium |
Budbee Box UPS Access Point UPS Home delivery |
2-3 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Ireland |
UPS Access Point UPS Home delivery |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Spain, Italy |
UPS Access Point UPS Home delivery |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Luxembourg, Romania, Lithuania, Latvia, Slovenia |
UPS Access Point UPS Home delivery DHL Parcel Connect |
2-4 business days (from day after pick up) 2-4 business days (from day after pick up) 2-4 business days (from day after pick up) |
| Czechia, Estonia, Portugal, Hungary, Bulgaria, Poland, Slovakia, Croatia | DHL Service Point (Parcel Connect) | 2-4 business days (from day after pick up) |
| Switzerland (Excl. VAT, Import duties and import fees) |
UPS Access Point UPS Home delivery |
2-4 business days (from day after pick up) 4-6 business days (from day after pick up) |
| Australia | UPS Express | 3-5 business days (from day after pick up) |
| US | UPS Express | 3-5 business days (from day after pick up) |
| UK | UPS Home Delivery | 3-5 business days (from day after pick up) |
|
Åland Islands |
Temporarily suspended | |
| Singapore | UPS Express | 3-5 business days (from day after pick up) |
| UAE | UPS Express | 3-5 business days (from day after pick up) |
If your country is not listed, please contact us.